1.Q: Are you a manufacturer or trading reseller?
A: We are real manufacturer which factory locates Guangdong, Shenzhen Province. We own experienced engineers team, complete quality control system, efficient production equipments and highly skilled staffs.
2.Q: Can you offer OEM/ODM service for our order?
A: We can support different aspects customization service including hardware/software design. But there is a MOQ request.
3.Q: What is your MOQ?
A:There is no MOQ limit for our brand, Sample is availale. For OEM request, the MOQ is 1000pcs.
4.Q: How long is your delivery time?
A:Generally it is 2-3 weeks once the deposit received and PI confirmed, sample is 2-3 days. It depends on order quantity.
5.Q: If the goods are damaged during transportation,who is responsible for it?
A:Our printers are with perfect packing. If it is damaged during transportation, we will repair it for free.
6.Q: Besides the English language,does your App support other languages?
A:Yes, we have several language versions of App now, like English, Russian, Korean, Japanese, traditional language. Also we can customize the language according to your market once the quantity reaches our OEM MOQ.
7.Q: What the after sale service?
A:Printers will provide 12 months warranty, and the print head will provide 3 months warranty. 7*24 professional online service is provided.